Refund and Returns Policy

At Richlind Rocket, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns 

• Eligibility: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

• Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

Refunds

• Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately at support@richlindrockets.com so we can resolve the issue promptly.

Contact Us

If you have any questions on how to return your item to us, contact us at support@richlindrockets.com.